{"id":3324,"date":"2026-04-14T15:48:10","date_gmt":"2026-04-14T14:48:10","guid":{"rendered":"https:\/\/actuallydata.net\/craft\/?post_type=resource&#038;p=3324"},"modified":"2026-04-14T15:48:10","modified_gmt":"2026-04-14T14:48:10","slug":"is-your-crm-actually-working","status":"publish","type":"resource","link":"https:\/\/actuallydata.net\/craft\/resource\/is-your-crm-actually-working\/","title":{"rendered":"Is your CRM actually working?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Most charity teams don\u2019t start from scratch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They already have a CRM, some reporting, and a sense that things <em>should<\/em> be working better than they are.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This checklist is designed to help you step back and take a clearer look at what\u2019s really going on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s not a framework, and it\u2019s not about replacing your system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s a set of practical questions that surface the things that tend to get missed \u2014 gaps in data, inconsistencies in how things are used, and the small issues that quietly add up over time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You don\u2019t need to answer everything.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If 2\u20133 of these questions highlight something unclear, that\u2019s usually where to start.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to use this<\/h2>\n\n\n\n<div class=\"wp-block-uagb-icon-list uagb-block-b086f8d4\"><div class=\"uagb-icon-list__wrap\">\n<div class=\"wp-block-uagb-icon-list-child uagb-block-617f489c\"><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 0C114.6 0 0 114.6 0 256c0 141.4 114.6 256 256 256s256-114.6 256-256C512 114.6 397.4 0 256 0zM406.6 278.6l-103.1 103.1c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25L306.8 288H128C110.3 288 96 273.7 96 256s14.31-32 32-32h178.8l-49.38-49.38c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l103.1 103.1C414.6 241.3 416 251.1 416 256C416 260.9 414.6 270.7 406.6 278.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">Work through it on your own, or with your team <\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-icon-list-child uagb-block-ce6db67b\"><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 0C114.6 0 0 114.6 0 256c0 141.4 114.6 256 256 256s256-114.6 256-256C512 114.6 397.4 0 256 0zM406.6 278.6l-103.1 103.1c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25L306.8 288H128C110.3 288 96 273.7 96 256s14.31-32 32-32h178.8l-49.38-49.38c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l103.1 103.1C414.6 241.3 416 251.1 416 256C416 260.9 414.6 270.7 406.6 278.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">Don\u2019t try to fix everything, focus on what stands out <\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-icon-list-child uagb-block-b79ecd05\"><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 0C114.6 0 0 114.6 0 256c0 141.4 114.6 256 256 256s256-114.6 256-256C512 114.6 397.4 0 256 0zM406.6 278.6l-103.1 103.1c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25L306.8 288H128C110.3 288 96 273.7 96 256s14.31-32 32-32h178.8l-49.38-49.38c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l103.1 103.1C414.6 241.3 416 251.1 416 256C416 260.9 414.6 270.7 406.6 278.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">Use it as a starting point for conversation, not a checklist to complete<\/span><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-call-to-action uagb-block-990c2eb9 wp-block-button\"><div class=\"uagb-cta__wrap\"><h3 class=\"uagb-cta__title\">Don&#8217;t Struggle alone!<\/h3><p class=\"uagb-cta__desc\">If this raises questions, you can bring them into CRAFT \u2014 chances are someone else is dealing with the same thing.<\/p><\/div><div class=\"uagb-cta__buttons\"><a href=\"https:\/\/actuallydata.net\/craft\/contact\/\" class=\"uagb-cta__button-link-wrapper wp-block-button__link\" target=\"_self\" rel=\"noopener noreferrer\">Contact Us<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M504.3 273.6l-112.1 104c-6.992 6.484-17.18 8.218-25.94 4.406c-8.758-3.812-14.42-12.45-14.42-21.1L351.9 288H32C14.33 288 .0002 273.7 .0002 255.1S14.33 224 32 224h319.9l0-72c0-9.547 5.66-18.19 14.42-22c8.754-3.809 18.95-2.075 25.94 4.41l112.1 104C514.6 247.9 514.6 264.1 504.3 273.6z\"><\/path><\/svg><\/a><\/div><\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Most charity teams don\u2019t start from scratch. They already have a CRM, some reporting, and a sense that things should [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"content-type":"","pmpro_default_level":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"stream":[12],"crm":[13],"class_list":["post-3324","resource","type-resource","status-publish","hentry","stream-forge","crm-salesforce","pmpro-has-access"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Most charity teams don\u2019t start from scratch. 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